Mobile Phones Direct Reviews

Mobilephonesdirect.co.uk provides a variety of mobile phone deals and contracts across major networks such as O2, Three, and Vodafone. Customers can expect competitive pricing with options for unlimited texts and minutes, and some plans even include unlimited data. For those not seeking a contract, there are SIM-free deals available, offering the latest phones at reasonable prices. The website features promotions like getting a 256GB phone for the price of a 128GB model, and they note that networks increase prices each April in line with a published inflation rate plus 3.9%. Customers can join over 1 million happy customers and enjoy free next day delivery on their purchases. The site boasts a selection of the most popular handsets, including the iPhone 15 Pro and Samsung Galaxy S24, and also offers As New phones, which are refurbished to be like new, providing a cost-effective and environmentally friendly option.

Mobilephonesdirect.co.uk is recognized for offering a selection of mobile phones and contracts from leading brands and networks. Among the popular products, the Apple iPhone 15 Pro and Samsung Galaxy S24 stand out, available in various colorways and storage options. They also provide As New phones, which are refurbished devices that offer the latest technology at a reduced cost and environmental impact. In terms of services, the company offers contracts with major networks like O2, Three, and Vodafone, ensuring customers have access to the best deals. These contracts often include unlimited texts and minutes, and sometimes even unlimited data. Additionally, SIM-free deals are available for those who prefer not to be tied to a contract, providing flexibility and value. The website also highlights promotions such as getting more storage for the same price, adding to the appeal of their offerings.

For Mobilephonesdirect.co.uk, the return policy allows customers to return their order for a full refund or exchange within 14 days from the date of delivery, provided they have obtained a valid returns authorisation number (RAN). The product must be returned in the same condition it was received. As for the shipping policy, they offer free next day delivery on major networks and handsets. It is important to note that delivery is limited to the mainland United Kingdom and certain restrictions apply, such as no delivery to overseas army addresses, hotels, hostels, or prisons. Additionally, as an anti-fraud measure, delivery will only be made to the home address used to verify the credit/debit card.

Customer reviews for Mobilephonesdirect.co.uk are generally positive, with the company receiving an excellent rating of 4.3 out of 5 stars from over 86,000 reviews. A significant majority of customers, approximately 80%, have given a 5-star rating, indicating satisfaction with their service and offerings. Positive feedback highlights great deals, easy transactions, and efficient customer service. Customers have expressed appreciation for the straightforward process, next day delivery, and helpful staff. However, it's important to note that around 10% of the reviews are 1-star, with some customers reporting issues such as faulty devices, poor customer service, and problems with returns. These negative experiences often mention a lack of communication and difficulties in resolving their concerns with the company.